General information about Lyoness

There are several ways of becoming a Lyoness member You can either register online and a few days later receive your Welcome Package alongside your personalised Cashback Card Blue. Alternatively, you may either choose to be registered by another Lyoness member or sign up at a Lyoness retailer where there are forms ready to be filled in. Your registration is of course free of charge.

Sign up as a Lyoness member (see item 1) and within the next few days we will send your Lyoness Welcome Package including your personalised Lyoness Cashback Card Blue to your address.

For every purchase or consumption you make via Lyoness at Lyoness retailers and stores, we credit an immediate refund of 1-2% of that purchase sum to your purchasing account. As soon as you have collected at least US$ 15 on your purchasing account, the cash will be transferred to your private bank account. Besides that, you also receive the so-called friendship bonus for all purchases made by Lyoness members you recommended to Lyoness. For more details please see the menu points “How I benefit from Lyoness” and “Friendly recommendations”.

More than 17.000 retailers already participate in the Lyoness idea – and the network is growing day by day! You can view a sample of well-known retailers here.

After successful registration you immediately receive your login data SMS.

No. Lyoness membership is absolutely free of charge.

The minimum age for successful registration is 14 years. However, that person will need a signature from his/her parents or legal guardians.

Your personal bar code.

No. The only purpose of the Lyoness Cashback Card is to register information on purchases made, which enables your reimbursements to be calculated. It is not a payment device of any kind.

When you sign up you will need to state your name, address, date of birth and your cellphone number.

Log onto www.lyoness.us and, using the „retailer search“ option, find the online store you are looking for. Once you have found the retailer of your choice, click on their logo or the “online shop” option. The chosen site will open in a new page and, from there, you can shop as usual, following their instructions. As you entered the retailer’s website through the Lyoness website, you will be recognized as being a Lyoness member. Your purchase will then be registered and you will receive your reimbursement as normal. (Important: please note that with online shopping you will only receive a reimbursement for the net value of your purchase. Any postage and packing or handling charges will not be included.)

As soon as your purchase has been processed, taking into account the necessary period for delivery and any exchanges, your reimbursement will be placed in your reimbursement account. Depending on how you have your options set up under “My Lyoness / My Reimbursements / Options”, once you have a minimum of US$ 15.00 in this account, the money will be transferred to your personal bank account

Before you begin shopping online through the Lyoness website, please check your browser settings and ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programs are turned off, so that your browser will allow cookies. You will then be recognized as a Lyoness member and your purchase will be registered and the necessary reimbursement will be placed into your account. Whilst you are shopping online, your browser may not use any Adblocker or Scriptblocker. Please check your browser settings before you start shopping.

Within 24 hours you will be able to see your purchase when you log into your Lyoness Online Office under the option “My purchases” / “pending purchases”. Taking into account the necessary period for delivery and any exchanges, your reimbursement will then be placed in your reimbursement account. Depending on delivery time, or when you paid for your purchase, this process can take up to 120 days. The sooner you make and pay for your purchase, the sooner you will get money back in your account!

Unfortunately it is not possible to claim your reimbursement if you do not go through the Lyoness website.

As long as the chosen online shopping retailer accepts gift cards then you can, of course, pay for any purchase using shopping gift cards and you will receive your reimbursement based on the full price of the purchase.

If you have received a shopping gift card as a gift then you may also use this to pay for your purchase. However, in this case, you will only receive a reimbursement for any amount over the amount of the gift card.

For example, if you make a purchase of goods for the sum of US$ 100.00 and your gift card is worth US$ 15.00, then you will only receive a reimbursement on the remaining US$ 85.00. If you pay the full amount using gift cards that you have received as a gift, then you will not receive a reimbursement.

Depending on delivery times and any exchanges made, it can take up to 120 days before your purchase is fully complete.

As soon as the invoice and the payment has been received from the retailer, then the reimbursement will be placed in your reimbursement account.

Please note that any complaints must be made within 7 days of making the purchase. Any complaints made later than 7 days will not be accepted. To allow us to respond as quickly as possible, please send us your receipt, together with full payment details in digital form as soon as possible. Any refunds will be sent to the Lyoness Service Centre and will be dealt with by them exclusively.

It could also be that your purchase cannot be registered due to your browser settings. Before you start shopping online please ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programs are turned off so that your browser will allow cookies. Whilst you are shopping online, your browser may not use Adblocker or scriptblocker. Whilst making your purchase, please ensure that the Lyoness Explorer window is kept open at all times. Please check your browser settings or contact an IT expert for advice.

Normally your purchase will appear in your Lyoness Online Office within 24 hours, under „my purchases / pending purchases”.

It can also be that your purchase cannot be registered due to your browser settings. Before you start shopping online please ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programs are turned off, so that your browser will allow cookies. Please check your settings or contact an IT expert for advice.

Please check your browser settings to ensure that cookies for the domain www.lyoness.us are allowed, or if they have been blocked – or if cookies in your browser have been completely deactivated. Whilst shopping online through Lyoness you must ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programs are turned off, so that your browser will allow cookies. Anti-spyware and anti-virus programs can also find problems and block cookies. For this reason, please check each program.

If the problem continues, please use our internet browser instructions or contact an IT expert for advice.

Depending on the online shop, your reimbursement will be calculated based on the net or gross value of your purchase, less coupon value, postage and packing costs and any handling charges. To find out which value each store uses, please see the relevant partner company’s description. Most of the international partner company stores base the reimbursement on the net value due to the various TAX rates.

Every member can find retailers in other countries by using the “retailer search” in the online shopping portal. However the Agreement is only valid between Lyoness and the online shops in the countries where the retailers are listed online. Some shops are only available in one country and others in more.
The reason for this is that these stores may not have a subsidiary in certain countries, or that another firm holds the sales rights for that specific country, which prohibits the retailers from actively using their sales rights in that particular country. Another reason could be that not all sister companies have the agreement with Lyoness. For example, Ottoversand.at is an Austrian online catalogue company that, due to internal reasons, may only deliver within Austria, and the German business behind Otto.de is only responsible for Germany.

In general, you will receive your reimbursement as normal (full shopping value less all gift cards, discounts, postage and packing costs) and there is no problem, providing the online shop delivers abroad. However these foreign online retailers are under no obligation to honor the reimbursement.

We would like to point out that you shop online with stores in other countries at your own risk, and we cannot be held liable for any reimbursements, if a store in another country does not honor the reimbursement. We therefore recommend that you only shop with online stores from your own country.

Some of our partner companies have international stores that deliver their goods to many different countries, but do not have their website in different languages. We therefore request your understanding that it is not always possible for them to be available in your own language.