LYONESS STORE VOUCHERS

Shopping fun guaranteed! With the new Lyoness Store Vouchers, shopping just got more attractive for all Lyoness Members. From now on, three different Lyoness Store Vouchers are available, which you can redeem in different ways and even give as a present.
	Start saving now with the Lyoness Store Vouchers: Shopping Voucher Loyalty Voucher Gift Voucher
Lyoness Store Vouchers provide you with numerous possibilities and are ideal for your purchases from the Lyoness Store. They can be used to order Mobile Vouchers, Loyalty Merchant Vouchers/ Gift Cards and many other products from the Lyoness Store. After your purchase, the Lyoness Store Vouchers will be credited directly to your Purchase Account as Shopping Vouchers or, in combination with a Part Payment/Down Payment for a Voucher/Gift Card Order, as Loyalty Vouchers. Lyoness Store Vouchers CANNOT be redeemed directly with a Lyoness Loyalty Merchant. Benefits at a glance: Lyoness Store Vouchers can be used for the following orders: Mobile Vouchers Loyalty Merchant Vouchers/ Gift Cards Registration Flyers or Online Registration of New Members Gift Vouchers Purchase other products from the Lyoness Lyoness Store SHOPPING VOUCHER Shopping Vouchers can have a value between £9 and £4,500 and are valid for 2 years. They can only be redeemed by Lyoness Members. Part Payment/Down Payment for a Voucher/Gift Card Order cannot be made with Shopping Vouchers. How can I order Shopping Vouchers? You can order Shopping Vouchers online from the Lyoness Store via the Voucher/ Gift Card Order Form, or you can fill out the printed form available in the Download area. You can also order Shopping Vouchers on the Lyoness App by going to “My Vouchers”, “Shopping Vouchers” and then “Order Shopping Voucher”. Purchase a Shopping Voucher today and start taking advantage of the various shopping possibilities in the Lyoness Store! LOYALTY VOUCHER We reward your loyalty! All Loyalty Credits that you receive from Lyoness will be credited to your Purchase Account as Loyalty Vouchers. As part of a Part Payment/Down Payment for a Voucher/Gift Card Order, we offer you the possibility of booking the mandatory Fully Paid Voucher/Gift Card Order of £180 or £4,500 as Lyoness Store Vouchers, which will then be available in your Purchase Account as Loyalty Vouchers for further orders. All Information about Loyalty Vouchers at a glance: Loyalty Vouchers are generated from Loyalty Credit They can be used to pay for Mobile Vouchers, Loyalty Merchant Vouchers/ Gift Cards and many other products from the Lyoness Store. Loyalty Vouchers cannot be redeemed for Part Payment/Down Payment for a Voucher/Gift Card Orders. They are subject to the same validity/ expiration rules as Shopping Vouchers. Surprise your loved ones with Shopping or Loyalty Vouchers in the form of Gift Vouchers!

GIFT VOUCHER

The Gift Voucher from the Lyoness Store is the ideal gift for every occasion. Whether as a birthday or Christmas gift, or as a welcome gift for a new Lyoness Member – the recipient can choose WHEN, HOW and WHAT they want to use it for. A practical way of giving Loyalty Merchant Vouchers if you’re not sure which Loyalty Merchant to choose, or if you don’t know which product from the Lyoness Store is the right one.

Purchasing a Gift Voucher As a Lyoness Member, you can easily obtain Gift Vouchers from the Online Store in your Online Office by clicking on „Order Gift Voucher”. On the Lyoness App, you can also choose “Order Gift Voucher”, under “My Vouchers” and then “Gift Voucher”. The Voucher can then be generated for any amount between £9 and £900. Additionally, you also have the option to give the Shopping Voucher or Loyalty Voucher as a Gift Voucher. Purchase a Gift Voucher now, make someone happy and also receive the Lyoness Benefits! And best of all: Gift Vouchers can be purchased online at any time and are immediately available for download after the purchase. Redeeming a Gift Voucher As a Lyoness Member, you can easily activate your Gift Voucher in your Online Office under „Redeem Gift Voucher”. On the Lyoness App, you can also choose to “Redeem Gift Voucher”, under “My Vouchers” select “Gift Voucher”. All you need is your 12-character Gift Code that can be found on the Gift Voucher. Once the Gift Code has been redeemed, the amount will be credited to your Purchase Account as a Shopping Voucher or Loyalty Voucher, depending on the Gift Voucher type. Numerous shopping possibilities will then be available to you. Gift Vouchers are redeemable by Lyoness Members in the same currency zone and are valid for 2 years from its date of issue. This is how not only you but also your friends and acquaintances can benefit from the trusted Lyoness Benefits! With the new Gift Vouchers you have the perfect gift for every occasion. Your loved ones will be thrilled! We’re looking forward to receiving your order from the Lyoness Store!

Terms of Use for the Lyoness Store Shopping Vouchers, Loyalty Vouchers, and Gift Vouchers

Terms of Use (PDF, 140 Kb)

These Terms of Use are valid for all purchased Lyoness Store Shopping Vouchers, Gift Vouchers and Loyalty Vouchers.

1. General

• You can find the Lyoness Europe AG General Terms of Use and Data Protection Policy on all Lyoness Store Shopping Vouchers, Gift Vouchers and Loyalty Vouchers, as well as on the website at www.lyoness.net.
• It is not possible to cancel Lyoness Store Shopping Vouchers, Gift Vouchers or Loyalty Vouchers.

2. Lyoness Store Gift Vouchers

2.1. Order

• Lyoness Store Gift Vouchers can be ordered from a minimum of €10 to a maximum of €1,000. A maximum of 100 Vouchers can be ordered at the same time. The Member can decide the amount of the Voucher when they enter their order. This amount will then be used for all the Vouchers for that order.

2.2. Redeeming the Vouchers

• Lyoness Store Gift Vouchers can only be redeemed by Members living in a region with the same currency. Once the Lyoness Store Gift Vouchers have been redeemed, they will be credited to the Member’s Purchase Account as either Lyoness Store shopping Vouchers, or Lyoness Store Loyalty Vouchers, depending on the type of Lyoness Store Gift Voucher. They CANNOT be redeemed direct with the Loyalty Merchant.
• The Voucher Code to redeem the Lyoness Store Gift Voucher is valid for 2 years from the date of purchase (‟Issue Date”). The Lyoness Store Gift Voucher cannot be redeemed once the Voucher Code has expired.
• To redeem the Voucher, the Member must go to „Redeem Gift Voucher“ at www.lyoness.net, or in the Lyoness App. Once the Lyoness Store Gift Vouchers have been redeemed, they will be credited to the Member’s Purchase Account as either Lyoness Store shopping Vouchers, or Lyoness Store Loyalty Vouchers, depending on the type of Lyoness Store Gift Voucher.

2.3. Limitations

• Lyoness Store Gift Vouchers cannot be exchanged for cash, be topped-up or exchanged for something of equal value. It is also not permitted to re-sell Lyoness Store Gift Vouchers.

2.4. Liability and Risk of Loss

• Lyoness accepts no responsibility for any errors in the recipient’s Email address, loss of Voucher, theft, abuse or delayed delivery (for example, due to technical problems).

2.5. Fraud

• In the case of fraud, attempted fraud or the suspicion of other illegal activities in connection with the Lyoness Store Gift Vouchers, Lyoness is authorised to cancel the Voucher, and to request an alternative payment method. There is no claim for a reactivation of the Voucher or for a refund of the costs for the Voucher.

3. Lyoness Store Shopping Vouchers

3.1. Order

• Members can order the Lyoness Store Shopping Vouchers from the Lyoness Store. The minimum order value is €10. Lyoness Store Shopping Vouchers can have a maximum value of €5,000 per Voucher. Members can order as many Lyoness Store Shopping Vouchers as they like, at any one time.
• Payment will be taken from the Member’s Purchase Account, or by transferring the order value to Lyoness. Once the order process has been completed the Lyoness Store Shopping Vouchers will be generated. The Member will then be able to see them in his Purchase Account in the Voucher Overview.

3.2. Redeeming the Vouchers

• Lyoness Store Shopping Vouchers can be redeemed up to 2 years following the date of purchase (‟Expiry Date”). The Voucher is valid until the Expiry Date shown on the Voucher.
• Lyoness Store Shopping Vouchers can only be redeemed at www.lyoness.net for products from the Lyoness Store, and CANNOT be redeemed direct with the Loyalty Merchant. Lyoness Store Shopping Vouchers can only be redeemed by existing Lyoness Members. A Part Payment/Down Payment for a Voucher/Gift Card Order cannot be made on Shopping Vouchers.
• If a Member places an order from the Lyoness Store that has a higher value than the amount of Lyoness Store Shopping Vouchers they have available, they can pay the difference using other payment methods accepted by Lyoness. More than one Lyoness Store Shopping Voucher can be used at any one time.
• The Member can check their existing Lyoness Store Shopping Voucher credit in their personal Online Office (once they have logged in) under „My Purchases/Completed Purchases“ at www.lyoness.net.
• The Lyoness Store Shopping Vouchers and the Lyoness Store Loyalty Vouchers can also be given as a gift. The type of Voucher is written on the Voucher itself, and does not alter when it is redeemed.

3.3. Limitations

• The Lyoness Store Shopping Vouchers can only be used to purchase products from the Lyoness Store.
• The Lyoness Store Shopping Vouchers cannot be redeemed direct with Lyoness Loyalty Merchants, or with Online Shops.
• Lyoness Store Shopping Vouchers cannot be exchanged for cash, be topped-up or exchanged for something of equal value, nor is it permitted to transfer them to another Member’s Lyoness Member account. It is also not permitted to re-sell Lyoness Store Gift Vouchers.
• Lyoness Store Vouchers in the form of Shopping Vouchers cannot be ordered at the same time as a Part Payment/Down Payment for a Voucher/Gift Card Order.

3.4. Liability

• Lyoness accepts no responsibility for any abuse or delayed delivery of the Lyoness Store Shopping Voucher (for example, due to technical problems).

3.5. Fraud

• In the case of fraud, attempted fraud or the suspicion of other illegal activities in connection with the Lyoness Store Shopping Voucher purchase, or redemption of a Voucher, Lyoness is authorised to cancel the Voucher, and to request an alternative payment method. There is no claim for a reactivation of the Voucher or for a refund of the costs for the Voucher.

4. Lyoness Store Loyalty Vouchers

4.1. Generation / Order

• Loyalty Credit which is credited to the Purchase Account will automatically be booked into the Member’s Purchase Account in the form of a Lyoness Store Loyalty Voucher of the same value.
• Only Lyoness Store Vouchers in the form of Loyalty Vouchers can be ordered at the same time as a Part Payment/Down Payment for a Voucher/Gift Card Order.

4.2. Redeeming the Vouchers

• Lyoness Store Loyalty Vouchers are valid for 2 years from the date of purchase (Expiry Date). The Voucher is valid until the Expiry Date shown on the Voucher.
• Lyoness Store Loyalty Vouchers can only be redeemed at www.lyoness.net for products from the Lyoness Store, and CANNOT be redeemed direct with the Loyalty Merchant. Loyalty Vouchers cannot be redeemed as part of a Part Payment/Down Payment for a Voucher/Gift Card Order. A Part Payment/Down Payment for a Voucher/Gift Card Order cannot be made on Loyalty Vouchers.
• If a Member places an order from the Lyoness Store that has a higher value than the amount of Lyoness Store Loyalty Vouchers they have available, they can pay the difference using other payment methods accepted by Lyoness.
• More than one Lyoness Store Loyalty Voucher can be used at any one time.
• The Member can check their existing Lyoness Store Loyalty Voucher credit in their personal Online Office (once they have logged in) under „My Purchases/Completed Purchases“ at www.lyoness.net.

4.3. Limitations

• The Lyoness Store Loyalty Vouchers can only be used to purchase products from the Lyoness Store.
• The Lyoness Store Loyalty Vouchers cannot be redeemed direct with Lyoness Loyalty Merchants, or with Online Shops.
• Loyalty Vouchers cannot be redeemed as part of a Part Payment/Down Payment for a Voucher/Gift Card Order.
• Lyoness Store Loyalty Vouchers cannot be exchanged for cash, be topped-up or exchanged for something of equal value, nor is it permitted to transfer them to another Member’s Lyoness Member account. It is also not permitted to re-sell Lyoness Store Loyalty Vouchers.

4.4. Liability

• Lyoness accepts no responsibility for any abuse or delayed delivery of the Lyoness Store Loyalty Voucher (for example, due to technical problems).

4.5. Fraud

• In the case of fraud, attempted fraud or the suspicion of other illegal activities in connection with the Lyoness Store Loyalty Voucher purchase, or redemption of a Voucher, Lyoness is authorised to cancel the Voucher, and to request an alternative payment method. There is no claim for a reactivation of the Voucher or for a refund of the costs for the Voucher.