General information about Lyoness

There are several ways of becoming a Lyoness member. You can register online and we will send you your personalised Cashback Card Blue in the following weeks. Alternatively you can get an existing Lyoness member to register you, or you can sign up via the form provided by a Lyoness loyalty partner. Registration is, of course, free of charge.

Just sign up as a Lyoness member (see item 1) and we will send you your personalised Lyoness Cashback Card Blue within the next few weeks. For free of course.

With every transaction you carry out with a loyalty partner via Lyoness, you will receive 1-2% of the relevant purchase amount as a credit to your purchase account. When your cash account has reached a balance of at least € 15.-, this amount will be transferred to your personal bank account. In addition you will receive the so-called friendship bonus for any purchases made by members you have introduced to Lyoness. For more details, please see the items 'How I benefit from Lyoness' and 'Friend recommendations'.

There are already 20,000 loyalty partners with Lyoness internationally - and the number is growing every day! You can view a sample of the best known loyalty partners here.

You will receive your login data by email and SMS immediately after you have successfully registered.

No, membership of Lyoness is absolutely free of charge.

The minimum age for successful registration is 14. However, that person will require the signature of a parent or guardian.

Your personal bar code.

No, the Cashback Card is only used to register information on purchases you have made. The Lyoness Cashback Card is not a payment device.

When you sign up you will need to state your name, address, date of birth and mobile phone number. Furthermore, you will need to accept the Terms and Conditions.

Log on to www.lyoness.net and use the loyalty partner search function to search for the loyalty partner you are looking for. When you have found the online shop you want, click on the loyalty partner's logo or the 'Shop online now!' button. The selected store will open in a new window and you can then make your purchase as usual, in accordance with the online store's respective terms of use. As you are entering the online shop via the Lyoness website, you will be recognised as a Lyoness member and your purchase will be registered accordingly. (Note: when shopping online - with just a few exceptions - the value of the Lyoness benefits will generally be calculated from the net value of your purchase. In the majority of cases, postage, packing and handling costs will not be included in the reimbursement.)

As soon as your purchase is complete, bearing in mind exchange and delivery times, you will receive your Lyoness benefits in the form of credits to your preferred account - which depends on your settings under 'My Lyoness / My Reimbursements / Options'. When your cash account has accumulated a total of € 15.-, this amount will be transferred to your personal bank account.

Your browser, your anti-spyware and your antivirus software must allow cookies so you can be recognised as a Lyoness member and your purchase can be registered and credited. When shopping in the online shop, any ad blockers or script blockers in your browser should also be disabled. Please check your browser settings before you start shopping.

Within 24 hours you will be able to see your purchase in your Lyoness Online Office, under the option 'My Purchases / Pending Purchases'. As soon as your purchase is complete, bearing in mind exchange and delivery times, your reimbursement will be credited to your cash account. Depending on how quickly the item is delivered or how you as a member paid for your purchase, the process can take up to approx. 120 days in total. The sooner you complete your purchase, the sooner you get money in your account!

Unfortunately not, as it is not possible to track your purchases after the event.

As long as the online shopping loyalty partner concerned accepts vouchers that can be used for online shopping after you have bought them, of course you can pay with them. You will receive a reimbursement based on the full retail price.

If you have been given a voucher for one of our online shopping loyalty partners as a promotional gift, again you can use this to pay for your purchase. However, Lyoness will only make a reimbursement for the amount left after the value of the voucher has been deducted.

For example, if you purchase goods to a value of € 100.- and pay for € 15.- of this with vouchers, you will receive a reimbursement based on the remaining € 85.-. If you pay for the entire transaction with vouchers you have received as a promotional gift, you will not receive any reimbursement.

Depending on exchange periods and loyalty partners' delivery times, it can take up to 120 days before your purchase is fully complete.

As soon as clearance and payment have been confirmed by the loyalty partner, you will receive the reimbursement for your purchase in your cash account.

Please note that complaints must be reported immediately, within no more than seven days. Any complaints received later than this will not be considered by the online shops concerned. To allow us to respond to your enquiry as quickly as possible, please send us your receipt together with definitive payment details in digital format as soon as possible.

It could also be that your purchase could not be registered as your browser, anti-spyware program or antivirus software does not allow cookies. When shopping in the online shop, any ad blockers or script blockers in your browser should also be disabled. While making your purchase, please ensure that the Lyoness Explorer window is kept open at all times. Please check your browser settings before you start shopping.

Normally you will be able to see your purchase in your Lyoness Online Office within 24 hours, under the option 'My Purchases / Pending Purchases'.

It could also be that your purchase could not be registered as your browser, anti-spyware program or antivirus software does not allow cookies. When shopping in the online shop, any ad blockers or script blockers in your browser should also be disabled. Therefore we kindly ask you to check your browser settings before you start shopping.

Please check your browser settings to check if cookies are allowed for the domain www.lyoness.net, or if they have been blocked, or if indeed cookies have been completely deactivated in your browser. When shopping in the online shop, any ad blockers or script blockers in your browser should also be disabled. Anti-spyware and antivirus software can also cause problems and block cookies. Please check the settings in the relevant software.

If the problem persists, please use our Web Browser Instructions.

Depending on the online shop, the reimbursement for your purchase is calculated from either the net or gross value of the purchase, less vouchers, postage and delivery costs, and handling and processing fees. To find out which value each shop uses as a basis for calculating the reimbursement, please see the details for the relevant loyalty customer. Due to the various tax rates, the majority of international loyalty partners base reimbursement on the net value.

Every member can find and access loyalty partners in every available country, including those outside his homeland, via the loyalty partner search function.
However, the agreement between the online shops and Lyoness is generally only valid for those countries in which the online shop is listed.
Some loyalty partners are only listed in one country, others in several. The reason for this is that some online shops in certain countries do not represent themselves, as another provider holds the sales rights for this country and other shops are not allowed to be active there themselves; or that they have affiliate companies with whom there is no agreement with Lyoness. For example, ottoversand.at is an Austrian company that is only allowed to deliver in Austria for internal reasons. The German company behind otto.de is in turn only responsible for Germany.

In general you will receive your reimbursement as normal - meaning the purchase value minus all vouchers, discounts, delivery and handling costs - and there is no problem with the online shop concerned delivering to your country from abroad. However, in this case the online shop is not contractually obliged to pay out the reimbursement.

We would like to point out that you shop online with stores in other countries at your own risk and we cannot make reimbursements out of goodwill if a purchase made by a loyalty partner in another country is not recognised. We therefore recommend that you only shop with online shops listed in your own country.

Some of our loyalty partners are international companies that deliver their products to different countries but do not have the content of their web shop in your language. We therefore request your understanding if a loyalty partner's content happens not to be available in your language.