General information about Lyoness

There are two ways: An existing Lyoness member must register you. You can be registered online or via a form provided by that person. You can sign up via the form provided by a Lyoness Loyalty Merchant (trading partner with Lyoness) Registration is free of charge.

When you sign up as a Lyoness member, we will send you a personalized Lyoness Cashback Card within a few weeks. The card is free of course!

Every transaction you carry out through a Lyoness Loyalty Merchant (Trading Partner) via Lyoness, will allow you to receive 1 to 2% of the relevant purchase amount to your cash account. When your cash account has reached a balance of at least £90.00, this amount will be transferred to your personal bank account. In addition, you will receive the so-called Friendship Bonus for any purchases made by members you have introduced to Lyoness.

There are already over 20,000 Loyalty Merchants with Lyoness worldwide- and the number is growing every day! You can view a sample of the best known Loyalty Merchants here.

You will receive your login data by text message immediately after you have successfully registered.

No, membership of Lyoness is absolutely free of charge. However, in stage I and II countries, you are required to make down-payments either units in the Accounting Program or purchase vouchers for shopping, to initiate your registration.

The minimum age for registration is 18.

Only your personal bar code and membership ID number are stored on the card.

No, the Cashback Card is only used to register information (see question 8) when you have made some purchases with a Lyoness Cashback Card Loyalty Merchants. The Lyoness Cashback Card is not a payment device.

When you sign up you will need to state your name, address, date of birth, e-mail address and mobile phone number. Furthermore, you will need to accept the Terms and Conditions.

There are 4 ways of shopping with Lyoness: shopping with the Cashback Card; with vouchers or re- loadable gift cards; online shopping and with mobile vouchers. On the website each of these payment methods have their special logo, and it is easy to find out which shopping method is used by each company.

You simply do the following steps: 1. If you have funds in your Lyoness account, please go to point 4. If you do not have funds on your Lyoness purchase account then go to point 2. 2. Transfer funds to the Lyoness bank account (Account name: Lyoness Europe AG; Bank: Royal Bank of Scotland ;Account number: 2287 0095;Sort code: 15-10-00) a. Please make sure you write your ID in the reference section of the bank transfer). 3. The funds will be booked onto your personal purchase account. 4. Then you can order the vouchers from your Lyoness Store in your web office or by sending us a completed Voucher Order Form (available in the "Downloads" section of your web office) to office@lyoness.co.uk or fax it to +44 (0) 207 499 5775. 5. The vouchers will be posted to your home address. Please note that orders under £200 will be charged a £5.45 delivery fee –the minimum of £200 is for what is being sent in the envelope, not the total amount of the order. This means that if the order is for £150 worth of vouchers and £50 for a gift card top-up then postage will be charged. 6. Only orders received by 3pm will be processed on the same day. Any orders received after 3pm will be processed the following day. On Friday orders received before 1pm will be processed on the same day. a. If you misplace a gift card please notify the office before ordering a top-up. 7. You also have the possibility to come to the office and pay by cash for your vouchers. 8. Your benefits will be credited onto your account immediately after purchasing the vouchers. Please be aware that Gift Card top ups take up to 48 hours from the time we process the order until they appear on the cards.

Your recommender, the person who introduced you to Lyoness, will be able to give you all the information you need. You can also visit the Business Opportunity presentations (dates are available on the website under "News & Events" section). You can also ask your recommender.

You can register a new person online (you need to have £0.90 in purchase account , as this will be deducted as a fee), or using the Business Flyers, you can buy them in the regional office or in your web office in the Lyoness Store, (we sell them in sets of 5 only and each costs £1.80).

Members are strictly forbidden from approaching large established companies under any circumstance. However, you are allowed to approach small to medium size businesses. Please attend an SME workshop for more information on introducing small businesses, and if you have questions discuss it with the presenter.

1. Log on to www.lyoness.net and use the Loyalty Merchant Search function to search for the Loyalty Merchant you are looking for. 2. When you have found the online shop you want, click on the Loyalty Merchant's logo or the 'Shop online now!' button. The selected store will open in a new window and you can then make your purchase as usual, in accordance with the online store's respective terms of use. 3. As you are entering the online shop via the Lyoness website, you will be recognized as a Lyoness member and your purchase will be registered accordingly. 4. NB. When shopping online - with just a few exceptions - the value of the Lyoness benefits will generally be calculated from the net value of your purchase. In the majority of cases, postage, packing and handling costs will not be included in the reimbursement. 5. As soon as your purchase is complete, bearing in mind exchange and delivery times, you will receive your Lyoness benefits in the form of credits to your preferred account - which depends on your settings under 'My Lyoness / My Reimbursements / Options'. 6. NB. It can take a while for the benefit to be shown in your web office depending on when purchase is confirmed by the Online Shop.

1. Your browser, your anti-spyware and your antivirus software must allow cookies so you can be recognized as a Lyoness member and your purchase can be registered and credited. 2. When shopping in the online shop, any ad blockers or script blockers in your browser should also be disabled. 3. Please check your browser settings before you start shopping and always go to shop through the Lyoness website.

Unfortunately not! It is not possible to track your purchases after the event. Please make sure you do the actual shopping through the Lyoness web site. People often forget to come back through the Lyoness web site after stepping out to do price comparisons.

Provided the Loyalty Merchant you want to shop with online, accepts vouchers for online shopping, you can pay with them. You will receive a reimbursement based on the full retail price. If you have been given a voucher for one of our online shopping Loyalty Merchants as a promotional gift, again you can use this to pay for your purchase. However, Lyoness will only make a reimbursement for the amount left after the value of the voucher has been deducted. For example, if you purchase goods to a value of £ 100.00 and pay for £ 15.00 of this with vouchers, you will receive a reimbursement based on the remaining £ 85.00. If you pay for the entire transaction with vouchers you have received as a promotional gift, you will not receive any reimbursement.

Depending on exchange periods and Loyalty Merchants' delivery times, it can take up to 120 days before your purchase is fully complete. As soon as clearance and payment have been confirmed by the Loyalty Merchant, you will receive the reimbursement for your purchase in your cash account. Please note that complaints must be reported immediately, within no more than seven days. Any complaints received later than this will not be considered by the online shops concerned. To allow us to respond to your enquiry as quickly as possible, please send us your receipt together with definitive payment details in digital format as soon as possible to servicecenter@lyoness.co.uk. It could also be that your purchase could not be registered as your browser, anti-spyware program or antivirus software does not allow cookies. When shopping in the online shop, any ad blockers or script blockers in your browser should also be disabled. While making your purchase, please ensure that the Lyoness Explorer window is kept open at all times. Please check your browser settings before you start shopping.

Normally you will be able to see your purchase in your Lyoness Online Office within 24 hours, under the option 'My Purchases / Pending Purchases'.

Please check your browser settings to check if cookies are allowed for the domain www.lyoness.net, or if they have been blocked, or if indeed cookies have been completely deactivated in your browser. When shopping in the online shop, any ad blockers or script blockers in your browser should also be disabled. Anti-spyware and antivirus software can also cause problems and block cookies. Please check the settings in the relevant software. If the problem persists, please use our Web Browser Instructions.

Depending on the online shop, the reimbursement for your purchase is calculated from either the net or gross value of the purchase, less vouchers, postage & delivery costs, and handling & processing fees. To find out which value each shop uses as a basis for calculating the reimbursement, please see the details for the relevant loyalty customer. Due to the various tax rates, the majority of international Loyalty Merchants base reimbursement on the net value.

Every member can find and access Loyalty Merchants in every available country, including those outside his homeland, via the Loyalty Merchant search function. However, the agreement between the online shops and Lyoness is generally only valid for those countries in which the online shop is listed. Some Loyalty Merchants are only listed in one country, others in several. The reason for this is that some online shops in certain countries do not represent themselves, as another provider holds the sales rights for this country and other shops are not allowed to be active there themselves; or that they have affiliate companies with whom there is no agreement with Lyoness. For example, ottoversand.at is an Austrian company that is only allowed to deliver in Austria for internal reasons. The German company behind otto.de is in turn only responsible for Germany. In general you will receive your reimbursement as normal - meaning the purchase value minus all vouchers, discounts, delivery and handling costs - and there is no problem with the online shop concerned delivering to your country from abroad. However, in this case the online shop is not contractually obliged to pay out the reimbursement. We would like to point out that you shop online with stores in other countries at your own risk and we cannot make reimbursements out of goodwill if a purchase made by a Loyalty Merchant in another country is not recognised. We therefore recommend that you only shop with online shops listed in your own country.

Some of our Loyalty Merchants are international companies that deliver their products to different countries but do not have the content of their web shop in your language. We therefore request your understanding if a lLoyalty Merchants's content happens not to be available in your language.