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Frequently asked questions about Lyoness |
1.1. What is Lyoness?
Lyoness is an international sector spanning shopping community as well as a Loyalty Program for international retailers. The philosophy is "money back with every purchase". Members and Loyalty Merchants take advantage of the Lyoness Benefits with every purchase made with a Lyoness Loyalty Merchant. Lyoness Members receive money back with every purchase made with a Lyoness Loyalty Merchant with the Lyoness Cashback Card, Mobile Gift Cards (Mobile Cashback), Original Gift Cards and Online Shopping. A Lyoness Membership is always free of charge and non-binding. Lyoness´ special strength lies in the unique win-win situation: Not only Members and Loyalty Merchants benefit long term – every purchase helps the Child & Family Foundation and starting from autumn 2012 the Greenfinity Foundation to support the implementation of aid, education and climate protection projects worldwide.
Lyoness´ special strength lies in the unique Win-Win-Win situation: Not only Members and Loyalty Merchants benefit long term – every purchase helps the Child & Family Foundation and (from 2012 on) the Greenfinity Foundation to support the implementation of aid, education and climate protection projects worldwide.
1.2. How big is Lyoness?
Lyoness is active in 26 European countries, in the USA, Canada, the United Arab Emirates, South Africa and Brazil. Lyoness currently has about 2 million Members who enjoy the benefits of Lyoness at 150,000 points of acceptance from over 20,000 Loyalty Merchants, who are cared for by approximately 550 service employees.
1.3. Can you compare Lyoness with a Franchise?
No, Lyoness is a sector spanning international shopping community and a Loyalty Program for retailers.
1.4. How many countries is Lyoness currently active in?
Lyoness International AG and its subsidiaries are currently active in 26 European countries, as well as in the USA, Canada, the United Arab Emirates, South Africa and Brazil.
1.5. How many Members and employees does Lyoness have?
Lyoness currently has approximately 550 service employees that take care of about 2 million Lyoness Members and more than 20.000 Loyalty Merchants who all profit from Cashback.
1.6. Was Lyoness examined with regards to international standards?
Lyoness is the first shopping community worldwide to be awarded the TÜV Rheinland certification for, "A proven service that provides price benefits to a shopping community/CASHBACK." This certification applies to Lyoness Europe AG, the service companies for all countries (i.e. Lyoness Management, eBiz and Data Service), as well as the Lyoness Austria, Lyoness Suisse and Lyoness Deutschland regional offices.
1.7. What exactly did TÜV examine?
During an intense two week assessment, TÜV Rheinland examined not only the price benefits, but also the different types of shopping available and Down Payment/Partial Payment for Gift Card orders. This independent and voluntary examination of Lyoness included an analysis of the quality management processes, the complete contract process with Loyalty Merchants and consumers, as well as customer satisfaction.
1.8. Are there any other certifications for internationally recognized standards?
In September 2010, Lyoness underwent and was awarded the ISO-9001:2008 certification by Quality Austria GmbH. The ISO-9001 standard aims to use uniform terminology. Terms such as requirements, customer satisfaction, product, process, system, quality and quality improvement are defined and are therefore internationally comparable. Quality Austria, Trainings, Certification and Appraisals GmbH, is the market leader in Austria. It is a member of the most important international quality organizations and is active in more than 50 countries. As part of the ISO-9001:2008 certification by Quality Austria, Lyoness was also awarded the internationally recognized IQNet certification. Founded in 1990 IQNet is an international umbrella organization comprised of national market leading accredited system certifiers and has 40 partner countries worldwide. The IQNet certification is awarded together with the ISO-9001 and ISO-14001 by the relevant national representatives, for example Quality Austria.
1.9. Did all regional offices and service companies receive the ISO and IQNet certification?
The ISO certification was awarded to Lyoness Europe AG, the Child & Family Foundation and the service subsidiaries for all countries - Lyoness Management, eBiz, Data Service and Service Center, as well as all the European subsidiaries: Austria, Slovakia, Hungary, Czech Republic, Bulgaria, Romania, Croatia, Germany, Poland, Italy, Serbia, Slovenia, Switzerland, Turkey, UK, Ireland, Netherlands, Belgium, Greece and France. As part of the ISO-9001:2008 certification by Quality Austria, Lyoness was also awarded the internationally recognized IQNet certification. The IQNet certification is awarded together with the ISO-9001 and ISO-14001 by the relevant national representatives, for example Quality Austria.
1.10. What does the IQNet certificate mean in accordance with international guidelines?
To date IQNet Partners have given more than 310,000 certificates in 150 countries and represent a global market share of approximately 30%. The IQNet Partners meet regularly to exchange worldwide experience regarding standards and guidelines. Around 17,000 auditors and experts are constantly trained regarding national and international specifications. IQNet certificates are recognized worldwide and are highly valued, particularly in Eastern Europe, including Russia and Asia.
1.11. Will Lyoness also expand in the future?
By the end of 2013, it is planned that Lyoness will have subsidiaries in 33 target markets in Europe, as well as starting up numerous new countries in the Middle East and in Africa. Now that North America has been started with the USA and Canada, Mexico will also follow by 2012 at the latest. The year 2012 will be a big year for special expansions. Asia, North America as well as South America will be given top priority. By the 2nd of July 2013 at the latest – Lyoness' 10th Birthday – there will be "money back with every purchase" available on every continent in the world.
2.1. What does Lyoness offer Members and Loyalty Merchants?
As a Loyalty Program, Lyoness offers all Members a unique win-win situation based on the principle "Together we are strong!" A recommendation business was developed, enabling anyone interested to build their own personal shopping community and to receive benefit from their own purchases and the purchases of other Members. The consumers can profit from 150,000 points of acceptance at over 20,000 Loyalty Merchants in Europe alone and, thanks to free registration, no fees, and a non-binding membership, there is nothing but benefits for consumers. The Lyoness Membership is always completely free of charge and non-binding.
2.2. What are the benefits of Lyoness?
For every purchase (products and/ or services) you make as a Lyoness Member at a Lyoness Loyalty Merchant, you receive Member Benefits. The Member Benefit amount varies based on business sector from 3% to over 20%. 1-2% of the purchase amount will be immediately credited to your Cash Account (=Cashback). Once you have accumulated at least $ 15, this amount will be transferred to your private bank account. The remaining benefits will be booked into your Personal Accounting Program and you will continue to benefit from them.
2.3. How can I profit from my purchases with Lyoness?
Lyoness Members will receive 1-2% of their purchase on their personal Cash Account every time they shop at a Lyoness Loyalty Merchant. The four types of shopping available are the Cashback Card, Mobile Gift Cards (Mobile Cashback), Loyalty Merchant Original Gift Cards or with Online Shopping.
3.1 How can you register to join Lyoness?
There are two ways to become a Lyoness Member. You have the possibility to be registered during the course of your first purchase with a Lyoness Loyalty Merchant (SME), or you can be registered by an existing Lyoness Member (recommender).
3.2. How can I login to the Lyoness website?
Once you have been successfully registered, you will receive your login details.
3.3. Are there any costs in relation to the Lyoness Membership?
No, a Lyoness Membership is free of charge and non-binding. The Member agreement includes the following free-of-charge services for the Member:
- Lyoness Cashback Card (Blue/Gold)
- personal virtual Office
- SMS service
- E-mail service
- Lyoness Service Center
Additionally, several free of charge and non-binding informational sessions over the subject "Benefit optimally with Lyoness" are available.
3.4. What benefits are there by shopping with Lyoness, and what is the difference between Lyoness and the competition?
Money back with every purchase - Lyoness doesn't give stars, points or anything similar, but rather cash (Cashback).
For all purchases that a Member makes with Lyoness Loyalty Merchants, they will receive 1-2 % of the purchase total in their Cash Account. Once they have accumulated at least $ 15 they will then receive this money in their private bank account. They will also receive the so-called Friendship Bonus for all purchases made by the Members they recommended Lyoness to. More information can be found under the menu points "How to profit with Lyoness" and "Recommendation" on the website.
3.5. With which companies can I take advantage of the Lyoness Benefits?
The number of Loyalty Merchants is growing daily – you can find an overview of the most well-known on the Lyoness website.
3.6. Is there a minimum age to join Lyoness?
The minimum age for registration in Canada is 18, but this may vary depending on the country. The minimum age for a successful registration for every country can be found in the Lyoness GTCs.
3.8. How can I recommend Lyoness to friends?
To register a new Member, you will need to have at least $ 1.50 in your Purchase Account. For this $ 1.50, your new direct recommendation will receive a Lyoness starter pack with useful information and a personalized Cashback Card.
You can register new Members in two different ways:
a) Register new Members online and via initial order: Login to your Online Office on the Lyoness website using your personal login details and click on "My Lyoness" – "Recommend Lyoness" – "Register Member online". This will open a digital registration form that you need to complete together with the new Member. At the end of the registration, you will be required to enter your personal four digit PIN code, and then the registration will be submitted. The new member will receive an opt-in email that they need to confirm in order to finalize the registration. Once that has been done successfully, a personalized Cashback Card will be ordered for the new Member. Important: It is only possible to send the completed form if you have at least $ 1.50 in your Lyoness Purchase Account.
b) Friendship Flyer:
You have the option to register new Members in writing with the help of a so called Friendship Flyer. This can be acquired at the Lyoness Online Store or at a regional office. They are sold in packs of 5, which costs $ 15 ($ 3 each). Friendship Flyers are made up of a Member folder, general information regarding Lyoness, and the non-personalized Blue Cashback Card, which the recommender can complete with the new Member's name to enable the new Member to enjoy the benefits of Lyoness immediately.
The following possibilities are available for ordering Friendship Flyers:
a) Order them personally from the Lyoness Online Shop (Lyoness Store) or
b) Send an order form to your local Lyoness regional office.
Note: registration is always free of charge for new Members. The registration fees – $ 1.50 per online registration and $ 3.00 per Friendship Flyer – will always be charged to the recommender.
3.9. How can I order Flyers?
Lyoness Flyers can be ordered online from the Lyoness Store after you have logged in to www.lyoness.ca. The payment will be taken from your Purchase Account. If you don't have the necessary funds in your Purchase Account, please make a transfer or deposit into the Lyoness Canada bank account using your Member ID number and date of birth as the payment reference. Lyoness Canada bank information can be found in your Lyoness Online Office.
You can also purchase Flyers direct from your Lyoness regional office. Please take note of their hours of operation!
Note: The cost of an online registration ($ 1.50) or a Friendship Flyer ($3.00) will be borne by the sponsor.
4.1. How do Members receive money transfers into their bank account?
Lyoness transfers accrued reimbursements once a week (on Tuesdays). As soon as a Member´s personal Cash Account has accumulated $ 15.00, this amount will be transferred to the Member´s bank account.
There are currently four types of shopping available: the Lyoness Cashback Card, Mobile Gift Card (Mobile Cashback), Loyalty Merchant Original Gift Cards and Online Shopping. When you purchase Loyalty Merchant Gift Cards from Lyoness, the reimbursement will be processed within seven days. This is also the case when you use the Cashback Card. The only option that may take longer is Online Shopping. This will only occur with Online Shopping if the Loyalty Merchant offers a long exchange period (e.g. for clothes). The purchase can only be fully processed once the exchange period has ended and the shopping benefit will then be paid (usually within 60 days).
5.1. What types of shopping are available to receive the Lyoness benefits?
• Use the Cashback Card with all Loyalty Merchants that have a Lyoness Terminal
• Using Mobile Gift Cards (Mobile Cashback)
• Use Loyalty Merchant Original Gift Cards
• Online Shopping with all Online Loyalty Merchants
5.2. Do I still receive Lyoness Benefits if I pay using a credit card?
It depends on each Loyalty Merchants. Most Lyoness Loyalty Merchants will still honour the Lyoness fixed Benefits when payment is made using a credit card, however some will not.
5.3. How can I order Gift Cards?
If you purchase Gift Cards online or by telephone, then the money will be taken directly from your Purchase Account. That means that you will need the necessary funds in your Purchase Account before you place the order. If necessary, you can transfer or deposit funds to the Lyoness Canada bank account. The Lyoness Canada bank account information can be found in your Lyoness online office.
Please also provide your Member ID and date of birth as the payment reference to enable us to allocate the payment! If you have any further questions, our Service Center will be happy to help you!
Service Center: 001 416 479 8373
6.1. How do I receive my Lyoness Cashback Card?
Once you have registered as a Lyoness Member, you will receive your personalized Lyoness Cashback Card in the next few weeks by post – free of charge!
6.2. What data is saved on the Lyoness Cashback Card?
Your name and Member ID Number.
6.3. Can I pay using my Lyoness Cashback Card?
No, the Cashback Card is not a payment device of any kind and is simply used to register your purchases.
6.4. Does the Cashback Card have an expiry date?
The Lyoness Cashback Card is free of charge for the Member when obtained for the first time and is valid for 24 months after the commencement of your Membership. After the initial 24 month period expires, the Member may print a virtual Cashback Card free of charge. If that Member has reached a monthly average purchase volume of $150 through Lyoness during the 24 month period, the re-issue is free of charge. If the Lyoness Cashback Card is lost or damaged, the Member has the option print out a virtual Cashback Card online at any time or to request a replacement card at the cost of $12 (including any applicable sales tax).
However, you can print a virtual Cashback Card at anytime in your Lyoness Online Office to receive your Lyoness benefits.
7.1. What differentiates Lyoness Online Shopping from other internet shopping portals?
Through exclusive offers, it is possible for Lyoness to offer special offers to its community enabling Members to get double the profit. The Online Shopping Portal is available 24/7 and currently offers the Lyoness Members money back on over 110 million products and services internationally.
7.2. How can I enable internet cookies?
The activation process depends on which internet browser you use: Internet Explorer 9
> Click on the gear icon "Tools" on the very right (or on the "Tools" menu on the menu bar).
> Choose "Internet Options".
> Then click on the "Privacy" tab.
> In the Privacy section, choose "Medium" or lower.
> Click on the "OK" button to save your options.
Mozilla Firefox 8
> At the top of the Firefox window, click on the "Firefox" button (or on "Tools" menu on the menu bar).
> Choose the menu item "Options" (or "Preferences" on Mac).
> Select the "Privacy" panel.
> Set "Firefox will" to "Use custom settings for history".
> Check "Accept cookies from sites" to enable Cookies. Make sure that "Accept third party cookies" is also checked.
> Click on the "OK" button to close the Options window.
Netscape 9
> Select the "Tools" menu at the top of the browser screen.
> From the drop-down menu choose "Options" (or "Preferences" on Mac).
> When the "Options" box appears, click on the "Privacy" tab.
> From the Cookies section, click to select "Accept cookies from sites".
> Click on the "OK" button to close the Options box.
Opera 11
> Click on the "Opera" button at the left corner (or choose the "Tools" menu on the menu bar).
> Choose "Preferences" in the drop-down menu.
> When the "Preferences" box appears, click on the "Advanced" tab.
> On the left side of the box choose "Cookies".
> Then select the option "Accept cookies".
> Click on the "OK" button to finish and to save your options.
Google Chrome 15
> Click on the "wrench icon" on the browser toolbar.
> Select the "Options" menu (or "Preferences" on Mac and Linux; "Settings" on a Chromebook).
> Click on the "Under the Hood" tab.
> Click on "Content settings" in the "Privacy" section.
> Make sure that "Allow local data to be set" is selected and that the "Block all third-party cookies without exception" checkbox is not selected to allow both first-party and third-party cookies.
Safari 5
> Click on the gear icon "Tools" on the very right (or "Tools" menu on the menu bar).
> Choose the menu item "Preferences" from the drop down menu.
> Then select the "Privacy" tab.
> Set "Block Cookies" to "Never".
8.1. Where can I view my shopping benefits?
All your shopping benefits can be found in your personal Online Office on the Lyoness website.
8.2. 8.2.Why are transfers to my Purchase Account not always available within 24 hours?
In general with online booking the transfer will appear in the Lyoness account the next day. Depending on the bank, if the transfer is performed by means of a transfer slip, it may take longer. If, for example, you make a transfer today and it goes into the Lyoness account tomorrow, it may still be the case that this transaction will only be booked into your account the day after tomorrow. The reason for this is that the account statement for the day was not yet closed and the account statement is only available to Lyoness early the next day on Lyoness' Online Banking. Bearing this in mind, a transfer from a bank takes one day and it takes two days for it to appear on your Purchase Account. Once Lyoness has received the payment, it will be booked into your Purchase Account within two working days.
9.1. How does a Loyalty Merchant benefit from the shopping community?
A Loyalty Merchant benefits from an international pool of Members that is constantly growing through the efforts of classic marketing and word-of-mouth. Lyoness Members look for attractive and active Cashback Loyalty Merchants to make their purchases with, or to get a service from. The Loyalty Merchants will therefore get new customers, old customers will become active again, and existing customers will be retained – ensuring an increase in sales.
9.2. How is the Lyoness shopping network set-up in a country?
The cooperation with a Loyalty Merchant is negotiated and finalized exclusively by the international Key Account division. A Lyoness Member is not authorized to negotiate agreements with potential future Loyalty Merchants. The small and medium sized enterprises´ (SMEs) network will be built by so-called SME Coaches. Every Business Member that has confirmed Career Level 2 and has fulfilled other specific criteria may participate in SME Coach Training, which is free of charge and frequently offered in every country. After the successful completion and certification from the respective subsidiary, once approval has been received from the regional office, the SME Coach can submit SME proposals to the subsidiary responsible. The selection and contracting of Lyoness Online Loyalty Merchants will be carried out by Lyoness eBiz.
10.1. Will my personal data be used for marketing research purposes?
The personal data of a Lyoness Member will not be given to third parties and will only be used exclusively within the Lyoness Group. However, internal market research will be carried out by Lyoness to contribute to the improvement of Member related services and to assist in strategic decisions on how to get new Loyalty Merchants.
10.2. Why does Lyoness require my bank information?
The Lyoness principle is "money back with every purchase". This means that your money will be deposited directly into your bank account. If your bank information is not available, we cannot transfer funds to your account. Your current bank information may be added online in your personal Online Office.
11.1. How is an Accounting Unit generated?
An Accounting Unit is generated either through Loyalty Benefits (remaining discounts) from your purchases or through a Gift Card Down Payment for future purchases (Member Benefit/ total discount in advance) for a Gift Card order.
Down Payments/Partial Payments for Gift Card orders with Lyoness
11.2. What is a Down Payment/Partial Payment for Gift Card orders?
The amount paid represents a Down Payment/Partial Payment for Gift Card orders. This standard form of purchase (Down payment/partial payment + top-up payment = product or Gift Card value) can also be used in addition to other Lyoness shopping benefits.
A Lyoness Gift Card Down Payment for future purchases is neither an investment nor Loyalty Credit.
Lyoness does not carry out any type of financial transaction, neither in the field of investments nor in the field of deposits – and is therefore not a banking business. Making a Gift Card Down Payment for future purchases does not obligate you to start up a recommendation marketing business. Every Member may do so, if they wish. The possibility of making a down payment/ partial payment is offered by most companies nowadays. A Gift Card Down Payment for future purchase made with Lyoness is 100% identical to a down payment/ partial payment made directly with a company, without Lyoness. Only difference: a Gift Card Down Payment with Lyoness does not expire but remains available to the Member.
A Gift Card Down Payment represents the percentage Member Benefit (total discount) of the Original Gift Card Loyalty Merchant chosen by the Member. This Down Payment will be converted into an Accounting Unit of the same value, for example $ 75 (booking in Accounting Category 1). This means that even purchases not yet fully paid or orders in the form of a Gift Card Down Payment will be evaluated within the Accounting Program. For the Lyoness Accounting Program it does not make a difference how the Accounting Unit is originated – either through Loyalty Benefits or through a Gift Card Down Payment. In both cases, it is about the Member Benefit from the Loyalty Merchant that will be provided to all Members.
Note: It is not possible for the Gift Card Down Payment for future purchases to be refunded, as the Member Benefits have already been calculated and paid.
A Gift Card Down Payment with Lyoness is based on the same known principle of a regular down payment with the advantage of offering additional benefits to the Member.
Benefit 1: a Gift Card Down Payment made with Lyoness does not expire.
Benefit 2: A Gift Card Down Payment made with Lyoness will be converted into an Accounting Unit, booked in the Accounting Program and offers the possibility to generate Loyalty Credit through purchase revenues. This means additional funds for the Member´s future purchases.
Here is an example from everyday life:
- Example of a down payment WITHOUT Lyoness:
A consumer orders, for example, a product in the amount of $ 937.50 and wants to buy a new sofa. He pays 8% upfront – so $ 75 and the remaining 92% i.e. $ 862.50 upon picking up the product. This way, the product is fully paid for and belongs to the customer. Should the product not be picked up by the customer – for whatever reason – or if the customer decides to acquire another product in another store or in another sector, the down payment will normally remain with the original retailer to whom it was paid. The customer normally loses this down payment. - Example of a down payment WITH Lyoness:
Down payments for future purchases can also be made with Lyoness. In this case, they are referred to as Down Payments/Partial Payments for Gift Card orders. Let's stay with the same example of $ 75 for the new sofa. The difference: should the Member later decide – for whatever reason – that he or she no longer wants the sofa, the Member can use the Gift Card Down Payment for any other product or service from any Original Gift Card Loyalty Merchant at any time. A Gift Card Down Payment made with Lyoness remains valid.
Should the Member stick to his or her original purchase decision, everything proceeds in the usual way. If the Lyoness furniture Loyalty Partner, for example, grants 8% Member Benefit and the Member has made a Gift Card Down Payment in the amount of $ 75, the remaining payment or top-up payment is also $ 862.50. The remaining 92% will be acquired through Lyoness and the Member can pay the chosen Loyalty Merchant with these Gift Cards (Gift Cards in the amount of $ 937.50 = 100%).
The same example, this time with a Loyalty Merchant that grants a Member Benefit of 5% to Lyoness Members. The amount of the Gift Card Down Payment is $ 75 (this represents the Member Benefit of 5%). Thus, 5% of the product´s value has been paid by the Member. Now, if the Member makes a Gift Card top-up payment covering the remaining 95% i.e. $ 1,425.00, he will receive from Lyoness the total amount of $ 1,500 in Gift Cards from one Loyalty Merchant of their choice and may then proceed with their purchase (Gift Cards in the amount of $ 1,500 = 100%).
The Member uses the Member Benefits purposefully at Lyoness Loyalty Merchants and can also (doesn´t have to) give these to others. The Member can now generate $ 675 Loyalty Credit through subsequent Loyalty Benefits or Member Benefits - new funds for purchases that Members can use at Loyalty Merchants for purchases (for example, order Gift Cards or Mobile Cashback via the Smartphone). This means that every Gift Card Down Payment is always associated to a purchase and sooner or later it will always result in sales revenues at Lyoness Loyalty Merchants
11.3. What is Re-Cash?
With the Re-Cash option, all Gift Card Down Payments that have been activated for Re-Cash (possible in all ACs) will continually be brought to pay out through the Member´s purchases. In this case, all remaining discounts (Loyalty Benefits) with the exception of direct and indirect Friendship Bonuses will go into the Member´s private account, instead of going into the Member´s Loyalty Program. This will continue until the down payment amount (of, for example, $ 75) has been reached.
11.4. What does it mean to be a Premium Member?
Members with a high volume of orders, usually also a Lyoness Loyalty Merchant, are referred to as Premium Members. Premium Members also have extra service support with the Lyoness Loyalty Program (Gold Cashback Card, Cashback Magazine etc.) and are the most active recommenders.
Based on the following order volume and fulfillment of the following requirements, a Member will become a Premium Member:
- Booked and fully paid Gift Card orders amounting to an accumulated sum of $ 30,000 or more within one year.
- A combination of paid orders and Gift Card Down Payment orders, for example $ 15,000 paid orders and one Gift Card Down Payment in the amount of $ 1,500 and paid and booked Gift Card Down Payment in the amount of $ 1,500 etc.
- Booked Down Payments/ Partial Payments for Gift Card orders in the sum of $ 3,000 (an order of this amount is referred to by Lyoness as a Premium Package; a Premium Package is nothing other than a Down Payments/ Partial Payments for Gift Card order in the amount of $ 3,000)
For details about Gift Card Down Payments refer to Point 11.2 of the FAQs.
Should the Member make a Down Payments/ Partial Payments for Gift Card orders exceeding the amount of $ 1,050 he or she will be contacted by the Lyoness Service Center to clarify whether the nature of a down payment was actually understood. Only once the checklist has been successfully completed, the Member´s Gift Card Down Payment will be accepted.
11.5. Can a Premium Member also receive their Friendship Bonus and Cashback Bonus?
Every Member receives Cashback from their own purchases and Friendship Bonus exclusively from their recommended direct and indirect Members.
12.1. What is the Lyoness Child & Family Foundation?
The Lyoness Child & Family Foundation is a charitable institution based in Switzerland which is dedicated to the support and assistance of children and families in need, particularly in the area of education. In comparison to other charitable organizations, associations and foundations, the Lyoness Child & Family Foundation operates independently from political and business contributions as an independent organization that chooses, finances and implements its own projects.
12.2. Who is in charge of the Lyoness Child & Family Foundation?
The Lyoness Child & Family Foundation was brought to life in May 2008 by Hubert Freidl (Lyoness´ founder and CEO of Lyoness International AG). The Lyoness Child & Family Foundation Council Members are: Hans-Rudolf Gantenbein (President Foundation), Hubert Freidl (Vice President Foundation), Irena Hüsler-Chicorz (Foundation Board Member), Tzvetan Wagner (Foundation Board Member) and Nina Passegger (Director Foundation). For more information, please visit our website (www.lyonessfoundation.org).
12.3. How is the Lyoness Child & Family Foundation financed?
The activities and projects of the Lyoness Child & Family Foundation are funded by a fixed percentage of each purchase made by Lyoness Members, as well as by contributions and donations made by the Lyoness Group.
12.4. How can I support the Lyoness Child & Family Foundation?
The Lyoness Child & Family Foundation is based on the principle that "Every purchase counts!" Active users of the Cashback Card, Mobile Gift Cards (Mobile Cashback), Original Gift Cards and Online Shops support the Lyoness Child & Family Foundation with every purchase they make. It is also possible for you to make donations to any Foundation project of your choice and to purchase merchandising products at the Lyoness Online Store.
