General information about Lyoness

There are several ways of becoming a Lyoness member. You can either register online and a few days later receive your Welcome Letter alongside your personalised Blue Cashback Card. Alternatively, you may either choose to be registered by another Lyoness member or sign up at a Lyoness Loyalty Partner where there are forms ready to be filled in. Your registration is of course free of charge.

Sign up as a Lyoness member (see item 1) and within the next few days we will send your Lyoness Welcome Letter including your personalised Lyoness Blue Cashback Card to your address.

For every purchase or consumption you make via Lyoness at Lyoness Loyalty Partners and stores, we credit cashback of 1% of that purchase sum to your purchase account. As soon as you have collected at least € 15 on your purchase account, the cash will be transferred to your private bank account. Besides that, you also receive the so-called friendship bonus for all purchases made by Lyoness members you recommended to Lyoness. For more details please see the menu points “How I benefit from Lyoness” and “Friendly recommendations”.

More than 18,500 Loyalty Partners already participate in the Lyoness idea – and the network is growing day by day! You can view a sample of well-known retailers here.

After successful registration you immediately receive your login data via e-mail and SMS.

No. Lyoness membership is absolutely free of charge.

The minimum age for successful registration is 18 years. However, that person will need a signature from his/her parents or legal guardians.

Your personal bar code.

No. The only purpose of the Lyoness Cashback Card is to register information on purchases made, which enables your reimbursements to be calculated. It is not a payment device of any kind.

When you sign up you will need to state your name, address, date of birth and your mobile phone number.

Log onto www.lyoness.net and, using the „Loyalty Partner Search“ option, find the online store you are looking for. Once you have found the Loyalty Partner of your choice, click on their logo or the “online shop” option. The chosen site will open in a new page and, from there you can shop as usual, following their instructions. As you entered the Loyalty Partner’s website through the Lyoness website, you will be recognised as being a Lyoness member. Your purchase will then be registered and you will receive your reimbursement as normal. (Important: please note that with online shopping you will only receive a reimbursement for the net value of your purchase. Any postage and packing or handling charges will not be included.)

As soon as your purchase has been processed, taking into account the necessary period for delivery and any exchanges, your reimbursement will be placed in your cash account. Depending on how you have your options set up under “My Lyoness / My Reimbursements / Options”, once you have a minimum of € 15.00 in this account, the money will be transferred to your personal bank account.

Before you begin shopping online through the Lyoness website, please check your browser settings and ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off, so that your browser will allow cookies. You will then be recognised as a Lyoness member and your purchase will be registered and the necessary reimbursement will be placed into your account. Whilst you are shopping online, your browser may not use any Adblocker or Scriptblocker. Please check your browser settings before you start shopping.

Within 24 hours you will be able to see your purchase when you log into your Lyoness Online Office under the option “My purchases” / “pending purchases”. Taking into account the necessary period for delivery and any exchanges, your reimbursement will then be placed in your cash account. Depending on delivery time, or when you paid for your purchase, this process can take up to 120 days. The sooner you make and pay for your purchase, the sooner you will get money back in your account!

Unfortunately it is not possible to claim your reimbursement if you do not go through the Lyoness website.

As long as the chosen online shopping Loyalty Partner accepts vouchers then you can, of course, pay for any purchase using shopping vouchers and you will receive your reimbursement based on the full price of the purchase.

If you have received a shopping voucher as a gift then you may also use this to pay for your purchase. However, in this case, you will only receive a reimbursement for any amount over the amount of the voucher.

For example, if you make a purchase of goods for the sum of € 100.00 and your voucher is worth € 15.00, then you will only receive a reimbursement on the remaining € 85.00. If you pay the full amount using vouchers that you have received as a gift, then you will not receive a reimbursement.

Depending on delivery times and any exchanges made, it can take up to 120 days before your purchase is fully complete.

As soon as the invoice and the payment have been received from the Loyalty Partner, then the reimbursement will be placed in your cash account.

Please note that any complaints must be made within 7 days of making the purchase. Any complaints made later than 7 days will not be accepted. To allow us to respond as quickly as possible, please send us your receipt, together with full payment details in digital form as soon as possible. Any refunds will be sent to the Lyoness Service Centre and will be dealt with by them exclusively.

It could also be that your purchase cannot be registered due to your browser settings. Before you start shopping online please ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off so that your browser will allow cookies. Whilst you are shopping online, your browser may not use Adblocker or scriptblocker. Whilst making your purchase, please ensure that the Lyoness Explorer window is kept open at all times. Please check your browser settings or contact an IT expert for advice.

Normally your purchase will appear in your Lyoness Online Office within 24 hours, under „my purchases / pending purchases”.

It can also be that your purchase cannot be registered due to your browser settings. Before you start shopping online please ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off, so that your browser will allow cookies. Please check your settings or contact an IT expert for advice.

Please check your browser settings to ensure that cookies for the domain www.lyoness.net are allowed, or if they have been blocked – or if cookies in your browser have been completely deactivated. Whilst shopping online through Lyoness you must ensure that all anti-spyware, anti-virus, Adblocker and Scriptblocker programmes are turned off, so that your browser will allow cookies. Anti-spyware and anti-virus programmes can also find problems and block cookies. For this reason, please check each programme.

If the problem continues, please use our internet browser instructions or contact an IT expert for advice.

Depending on the online shop, your reimbursement will be calculated based on the net or gross value of your purchase, less voucher value, postage and packing costs and any handling charges. To find out which value each store uses, please see the relevant Loyalty Partner’ description. Most of the international Loyalty Partner stores base the reimbursement on the net value due to the various TAX rates.

Every member can find Loyalty Partners in other countries by using the “Loyalty Partner Search” in the online shopping portal. However the Agreement is only valid between Lyoness and the online shops in the countries where the Loyalty Partners are listed online. Some shops are only available in one country and others in more.
The reason for this is that these stores may not have a subsidiary in certain countries, or that another firm holds the sales rights for that specific country, which prohibits the retailers from actively using their sales rights in that particular country. Another reason could be that not all sister companies have the agreement with Lyoness. For example, Ottoversand.at is an Austrian online catalogue company that, due to internal reasons, may only deliver within Austria, and the German business behind Otto.de is only responsible for Germany.
In general, you will receive your reimbursement as normal (full shopping value less all vouchers, discounts, postage and packing costs) and there is no problem, providing the online shop delivers abroad. However these foreign online retailers are under no obligation to honour the reimbursement.

We would like to point out that you shop online with stores in other countries at your own risk, and we cannot be held liable for any reimbursements, if a store in another country does not honour the reimbursement. We therefore recommend that you only shop with online stores from your own country.

Some of our Loyalty Partners have international stores that deliver their goods to many different countries, but do not have their website in different languages. We therefore request your understanding that it is not always possible for them to be available in your own language.

The Lyoness FAQs are available to download in several languages under “Info & Service / Downloads / Browser”.